Using this site
This site is built to be used with a keyboard, at a readable contrast, and without animation if you would rather not have it. This page sets out what has been done for that, and what has not.
Last updated: 23 September 2026
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. That is a commitment about how this site is built. It is not a certificate. No independent audit has been carried out and we do not claim the site conforms.
This page also says what has not been checked. A statement that lists only achievements is no use to someone who has just run into a barrier. If something here does not work for you, tell us, and we will tell you what we can do about it and when.
The standard we aim at
WCAG 2.1 is published by the World Wide Web Consortium. It organises accessibility into four principles — content should be perceivable, operable, understandable and robust — and states each requirement as a criterion that can be tested. Level AA is the middle of its three conformance levels and the one most widely adopted.
Aiming at a standard and conforming to it are different things. A conformance claim is something you make after testing, and the testing that matters most for this site has not been done yet. What follows separates the two, so you can see which is which.
What has been built in
These are things done deliberately while the site was built, not features added afterwards.
- Real landmarks on every page — a header, a navigation region, a main content region and a footer — so software that moves through a page by its structure has a structure to move through.
- One first-level heading per page, with the heading levels below it in order and no levels skipped.
- Everything you can click, you can also reach and operate with the keyboard alone.
- The menu that opens on a narrow screen can be opened from the keyboard, keeps focus inside itself while it is open, closes when you press Escape and returns focus to the button that opened it.
- A visible outline around whatever currently has keyboard focus, shown when you are navigating by keyboard rather than on every mouse click, so you can always see where you are on the page.
- Text colours measured against the backgrounds they actually sit on, to the WCAG AA thresholds of 4.5:1 for body text and 3:1 for large text and interface elements.
- Nothing on the site is signalled by colour alone.
- Images that carry meaning have a text alternative. Images that are pure decoration are marked as decoration, so they are skipped rather than read out as noise.
- If your device is set to reduce motion, transitions are reduced to effectively nothing and any decorative animation is not played.
- Page layouts checked at desktop, tablet and phone widths with no sideways scrolling at any of them.
Pages that state law carry the official sources they were written from. If a page is hard for you to read on screen, ask and we will set out what it says another way — the source links are there so that you are never dependent on our formatting.
Using this site with a keyboard
Tab moves forward through the links and buttons, Shift and Tab moves back, and Enter follows a link or presses a button.
On a narrow screen, the menu button opens the navigation. Escape closes it and focus goes back to the button you opened it with.
If the focus outline disappears somewhere, or the order of the stops does not make sense, that is a defect rather than a design choice. We would like to hear about it.
What we have not verified
No screen-reader testing pass has been done. Nobody has worked through this site with NVDA, JAWS, VoiceOver or TalkBack. The landmarks, the text alternatives and the heading order were built so that a screen reader has something sensible to work with, but building for a screen reader and testing with one are not the same thing, and we are not going to describe the first as though it were the second.
There has been no independent accessibility audit and no certification. Nobody outside the team that built the site has checked it.
Automated checking was used during the build, and automated checking catches only part of the problem. Most accessibility failures need a person to find them.
There is no skip to content link. On a page with navigation ahead of the content, that costs a keyboard user several stops on every page. It is a known gap rather than an oversight we have not noticed.
Behaviour at very large text sizes and high browser zoom has not been measured separately from the width checks.
Documents and pages published by other organisations are outside our control. That includes the NSW legislation website, the courts and NCAT. If one of those is what you cannot get into, we can still go through it with you or set out what it says another way.
This is the section of the page worth trusting most. It should get shorter over time. When it does, the date at the top of this page changes with it.
If you need something in another format
Ask, and say what actually works for you. A document in large print, plain text in the body of an email instead of an attachment, a conversation instead of a form — if we hold the information, we will try to give it to you in a form you can use.
If you reach us through a relay service, or with an interpreter, that is fine. Say so at the start and we will work with it.
The enquiry form on our contact page is the way in for most people. If the form itself is the barrier, say so in whatever way is easiest for you and we will find another route.
Telling us about a problem
You do not need to know the technical name for what went wrong. The menu will not close is a perfectly good report and we can usually work from it.
If you can give us any of the following it will be quicker, but do not hold off reporting something because you do not have all of it.
- The address of the page, or enough of its title for us to find it
- What you were trying to do
- What happened instead
- The browser and the device you were using
- Any assistive technology you use, and its version if you know it
What we will do when you report something
We will acknowledge your report and tell you who is looking at it. We will not leave it unanswered.
We will tell you what we found, whether it can be fixed and when we expect that to happen. Where a fix is going to take time, we will offer you the information another way in the meantime rather than asking you to wait for the website.
If our answer does not resolve it for you, our complaints page sets out how to take it further, including the independent path that does not depend on this practice’s goodwill.
When this page was last changed
This statement was last reviewed on 23 September 2026 and describes the site as it was built at that date.
It is not a fixed document. As testing is done, the list of what has not been verified will shrink and this page will be updated to match. If you are reading it long after the date above and that list still looks the same, that is itself worth telling us about.
Reporting an accessibility problem
Accessibility reports can go through the contact page. Say that it is an accessibility report so that it reaches the right person.
Through the form on our contact page. Say plainly what kind of request it is so that it reaches the right person.
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